Frequently Asked Questions
1. What material is the sweatshirt made of?
Our Ventale sweatshirts are made from a high-quality 50% cotton and 50% polyester blend (8.0 oz/yd² / 271.25 g/m²), ensuring a soft, cozy, and durable feel. The fabric is perfect for colder months and offers excellent breathability.
2. Is the design printed or embroidered?
The design is embroidered, giving it a premium, long-lasting finish that won’t fade or peel over time.
3. How does the sweatshirt fit?
It has a classic fit, meaning it’s neither too tight nor too loose—just the perfect balance of comfort and style. If you prefer an oversized look, we recommend sizing up.
4. How do I care for my sweatshirt?
To maintain the quality of your Ventale sweatshirt, we recommend:
- Machine wash cold with like colors
- Tumble dry low or air dry
- Do not bleach
- Do not iron directly on the embroidery
5. Do you offer international shipping?
Yes! We ship worldwide. Shipping times and costs vary based on your location. You can see exact details at checkout.
6. How long does shipping take?
- USA & Canada: 5-10 business days
- Europe: 7-14 business days
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Rest of the world: 10-20 business days
(Processing time is 2-5 business days before shipping.)
7. Will I receive a tracking number?
Yes! Once your order is shipped, you'll receive an email with a tracking number so you can follow your package’s journey.
8. Can I return or exchange my sweatshirt?
Absolutely! We offer a 30-day return policy. If you’re not satisfied, you can return the sweatshirt within 30 days of receiving it for a refund or exchange. The item must be unused, unwashed, and in its original condition.
- To start a return, contact us at: ventaleclothing@gmail.com.
9. What if my item arrives damaged?
If your sweatshirt arrives damaged or defective, please email us within 7 days of receiving it with a photo, and we’ll send a replacement free of charge.
10. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.